If you're experiencing issues with your SimpliSafe base station not connecting to WiFi, you're not alone. A stable internet connection is essential for your security system to function properly—whether it's receiving alerts, streaming live footage, or maintaining real-time communication with the app. If the base station won’t connect, start by checking your WiFi credentials, rebooting your router, and ensuring the network is a 2.4GHz band, which SimpliSafe devices prefer.
Once the base station is connected, it’s important to also connect your SimpliSafe camera to WiFi for seamless video monitoring. During setup, use the SimpliSafe mobile app and follow the instructions to scan the camera’s QR code and enter your WiFi information. Make sure your phone is connected to the same WiFi network during setup to avoid connectivity errors.
A common issue users report is finding their SimpliSafe camera offline, which can be due to weak WiFi signals, incorrect password entries, or router interference. To resolve this, move the camera closer to the router, check for firmware updates in the app, and confirm that your internet connection is stable. Restarting the camera or performing a factory reset can also help if it remains offline.
Keeping both your base station and cameras connected is vital for your system’s reliability. If your SimpliSafe base station is not connecting to WiFi, or your camera goes offline frequently, following these steps can restore connectivity and give you peace of mind that your home is secure.